1. About This Policy
This Privacy Policy ("Policy") describes how cge77 ("cge77," "we," "our," or "us") collects, processes, stores, and protects the personal information of users ("Player," "User," or "you") who access and use the cge77 website and services available at cge77.org.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. It forms part of the overall legal framework governing your use of the cge77 platform, together with our Terms & Conditions and Responsible Gaming Policy.
By creating a cge77 account, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree, please discontinue use of the cge77 platform immediately.
2. Data Controller
For the purposes of the Philippine Data Privacy Act of 2012, cge77 is the Personal Information Controller (PIC) responsible for your personal data collected through the cge77.org platform. cge77 operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with all applicable data protection obligations under Philippine law.
Our Data Protection Officer (DPO) can be reached through the 24/7 live chat support channel on the cge77 website or via email at: [email protected]. Players located in the Philippines who wish to exercise their data rights should direct their requests to this contact.
3. Information We Collect
3.1 Information You Provide Directly
When you register for a cge77 account or interact with our services, we collect information you provide directly, including:
- Identity Information: Full legal name, date of birth, gender, and nationality as provided during registration;
- Contact Information: Philippine mobile number, email address, and city or region (e.g., Manila, Cebu, Davao, Quezon City);
- KYC Verification Documents: Copies of government-issued ID (e.g., Philippine National ID, UMID, driver's licence, passport), proof of address, and payment method verification documents;
- Financial Information: Deposit and withdrawal transaction details, GCash account reference numbers, bank account details as required for payment processing, and transaction history;
- Account Credentials: Username and hashed password (passwords are never stored in plain text);
- Communications: Records of your communications with cge77 support via live chat or email.
3.2 Information Collected Automatically
When you access the cge77 platform, certain information is collected automatically by our systems, including:
- Device Information: Device type, operating system, browser type and version, and screen resolution;
- Network Information: IP address, mobile network carrier (Globe, Smart, DITO, etc.), and approximate geographic location derived from IP;
- Usage Data: Pages visited, games played, bet amounts, session durations, login timestamps, and navigation patterns on the cge77 platform;
- Cookies and Similar Technologies: Session cookies, persistent cookies, and similar tracking technologies as described in Section 8.
3.3 Information from Third Parties
cge77 may receive personal information about you from third parties in limited circumstances, including from GCash and Maya when processing payment transactions, from identity verification service providers during KYC, and from PAGCOR or other regulatory bodies as required by law.
4. How We Use Your Information
cge77 uses the personal information we collect for the following purposes:
- Account Creation and Management: To register your cge77 account, verify your identity, and manage your ongoing account relationship with us;
- Service Delivery: To provide access to all cge77 games and services, process deposits and withdrawals, and calculate and pay out winnings;
- Regulatory Compliance: To fulfil our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act — including KYC verification, transaction monitoring, and mandatory reporting to the Anti-Money Laundering Council (AMLC);
- Security and Fraud Prevention: To detect and prevent unauthorised account access, bonus abuse, money laundering, and other fraudulent or prohibited activities;
- Customer Support: To respond to your support requests, resolve account issues, and communicate important account-related information;
- Responsible Gaming: To monitor gaming patterns for signs of problem gambling and to apply responsible gaming limits, cooling-off periods, and self-exclusion measures as requested or required;
- Platform Improvement: To analyse usage patterns and improve the cge77 platform, game selection, and user experience for Filipino players;
- Marketing Communications: With your consent, to send you promotional offers, bonus notifications, and platform updates via your registered mobile number or email. You may withdraw marketing consent at any time via your account settings or by contacting support.
5. Legal Basis for Processing
cge77 processes your personal information on the following legal bases under the Philippine Data Privacy Act of 2012:
- Contractual Necessity: Processing required to perform the contract between you and cge77 (i.e., providing casino and betting services);
- Legal Obligation: Processing required to comply with PAGCOR licensing conditions, AMLA reporting obligations, and other mandatory Philippine legal requirements;
- Legitimate Interests: Processing for fraud detection, platform security, and responsible gaming monitoring, where our legitimate interests do not override your fundamental rights;
- Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained and can be withdrawn at any time.
6. Sharing of Personal Information
cge77 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. We may share your personal data with the following categories of recipients, strictly as necessary:
- Regulatory and Government Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies as required by law or in response to lawful requests;
- Payment Processors: GCash (GXI), Maya (Voyager Innovations), BPI, BDO, Metrobank, and other licensed Philippine payment service providers, for the sole purpose of processing deposits and withdrawals;
- KYC and Identity Verification Providers: Accredited identity verification service providers engaged to verify player identities in accordance with PAGCOR KYC requirements;
- Game Software Providers: Licensed game providers whose games are hosted on the cge77 platform may receive anonymised session data required for game operation and RNG certification;
- IT and Security Service Providers: Cloud infrastructure, cybersecurity, and fraud detection service providers engaged to maintain the security and operation of the cge77 platform, subject to strict data processing agreements.
All third parties engaged by cge77 to process personal data are bound by contractual data protection obligations consistent with the Philippine Data Privacy Act.
7. Data Retention
cge77 retains your personal information for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or as required by applicable law. Specifically:
- Active Accounts: Personal information is retained for the duration of your active cge77 account relationship;
- Closed Accounts: Following account closure, player data including KYC documents, transaction records, and betting history is retained for a minimum of five (5) years in compliance with PAGCOR licensing requirements and AMLA record-keeping obligations;
- Marketing Data: Marketing preferences and consent records are retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes;
- Support Records: Customer support communication records are retained for three (3) years following resolution of the relevant support interaction.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures.
8. Cookies and Tracking Technologies
The cge77 platform uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are as follows:
- Strictly Necessary Cookies: Required for the platform to function, including session authentication, security tokens, and login state management. These cannot be disabled without breaking core platform functionality;
- Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limits you have configured;
- Analytics Cookies: Used to understand how players use the cge77 platform — which games are most popular, where players navigate, and how performance can be improved. Analytics data is aggregated and does not identify individual players;
- Marketing Cookies: Used, with your consent, to present relevant cge77 promotional content during your session. These are not used to track you across third-party websites.
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the cge77 platform.
9. Data Security
cge77 implements a comprehensive set of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption on all pages and data transmissions;
- Password hashing and salting — plain-text passwords are never stored;
- Two-factor authentication (2FA) available and recommended for all player accounts;
- Access controls limiting employee access to personal data on a strict need-to-know basis;
- Regular security audits and penetration testing of the cge77 platform;
- Incident response procedures to detect, contain, and notify affected individuals of any data breach in compliance with the National Privacy Commission's breach notification requirements.
Despite these measures, no system can guarantee absolute security. cge77 encourages players to use strong, unique passwords for their accounts and to enable 2FA to further protect their personal information.
10. Your Rights Under the PDPA
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by cge77:
- Right to Be Informed: The right to know how your personal data is collected, processed, and used — as set out in this Privacy Policy;
- Right to Access: The right to request a copy of the personal information cge77 holds about you;
- Right to Rectification: The right to request correction of inaccurate or incomplete personal information;
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to cge77's legal retention obligations under PAGCOR and AMLA requirements;
- Right to Object: The right to object to the processing of your personal data for marketing purposes;
- Right to Data Portability: The right to receive a structured, machine-readable copy of personal information you have provided to cge77;
- Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.
To exercise any of these rights, please contact the cge77 Data Protection Officer via 24/7 live chat on the platform. We will respond to all legitimate data rights requests within the timeframes required by the PDPA.
11. Children and Minors
The cge77 platform is strictly restricted to individuals who are 21 years of age or older, as required by PAGCOR and Philippine law. cge77 does not knowingly collect personal information from individuals under 21 years of age. If we become aware that personal information has been collected from an individual who is under 21 years old, we will immediately close the account, delete the personal data, and handle any associated funds in accordance with PAGCOR guidelines for underage account closures.
Parents and guardians who believe a minor has accessed or registered on the cge77 platform should contact our support team immediately via 24/7 live chat.
12. Changes to This Privacy Policy
cge77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via their registered mobile number or email address, and a prominent notice will be displayed on the cge77 platform. The "Last updated" date at the top of this Policy will be revised accordingly.
Your continued use of the cge77 platform following notification of any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.
13. Contact and Data Privacy Requests
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by cge77, please contact our Data Protection Officer through the following channels:
- Live Chat: Available 24/7 directly on the cge77 website — the fastest way to reach our privacy support team;
- Email: [email protected] — please use the subject line "Data Privacy Request" for priority handling.
cge77 is committed to handling all data privacy inquiries professionally and in full compliance with the Philippine Data Privacy Act of 2012 and the regulations of the National Privacy Commission.